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Legal

Terms of Service

The agreement between you and CitedOS that governs your use of the platform.

CitedOSLast updated: July 4, 2026

These Terms of Service (“Terms”) are a binding agreement between you and [LEGAL ENTITY NAME], the company operating CitedOS (“CitedOS”, “we”, “us”), with its registered address at [REGISTERED ADDRESS]. By creating an account or using the service you agree to these Terms. If you are accepting on behalf of a company, you represent that you have authority to bind that company.

1. The service

CitedOS is an AI-search visibility platform for businesses. It measures where and how a brand appears in the answers of AI engines — currently ChatGPT (OpenAI), Gemini (Google) and Claude (Anthropic) — for a set of buyer-intent prompts you configure, and analyzes which public web sources those engines cite. All engine access is via the providers’ official APIs. The API surface is a close proxy for, but not identical to, each provider’s consumer product, and we label data accordingly in the product.

Our measurements are statistical samples: we run each prompt multiple times and report rates with confidence ranges, sample sizes and freshness timestamps. AI engine output is inherently variable; two identical prompts can produce different answers minutes apart.

2. Accounts

  • You must provide accurate registration information and keep it up to date.
  • You are responsible for safeguarding your password and any API keys issued to your workspace, and for all activity under your account.
  • Notify us promptly at support@citedos.com if you suspect unauthorized use of your account.
  • You must be at least 16 years old and using the service for business purposes.

3. Acceptable use

You agree not to:

  • use the service for any unlawful purpose;
  • probe, scan, disrupt or attempt to gain unauthorized access to the service or its infrastructure;
  • scrape, crawl or bulk-extract the service’s interface or data other than through your own workspace’s API and MCP endpoints;
  • resell, sublicense or white-label the service or its data without a separate written agreement with us;
  • circumvent plan limits, rate limits or fair-use safeguards (for example by splitting one brand’s tracking across multiple free accounts);
  • reverse engineer the service except where such a restriction is prohibited by law.

4. Subscriptions and billing

Paid plans are sold through our checkout partner LemonSqueezy, acting as merchant of record. This means LemonSqueezy is the legal seller of the subscription: it processes payment, applies and remits applicable taxes (such as VAT or sales tax), issues receipts and executes refunds. Your purchase is additionally subject to LemonSqueezy’s own terms and privacy policy presented at checkout. We do not receive or store your full card details.

  • Subscriptions renew automatically at the end of each billing period (monthly or annual) until cancelled.
  • You can cancel at any time; cancellation takes effect at the end of the current billing period. See our Refund Policy for refund terms.
  • We may change prices with at least 30 days’ notice; changes apply from your next renewal.
  • If a payment fails and remains unpaid after reasonable notice, we may downgrade or suspend the workspace.

5. Plan limits and fair use

Each plan includes stated limits — for example the number of tracked brands, prompts, competitors, collection frequency and any usage-based credits for optional add-on features. Limits exist because every measurement cycle consumes third-party API capacity. We may throttle, queue or decline usage that materially exceeds your plan’s limits or that we reasonably consider abusive, and we will contact you about a suitable plan before taking any lasting action.

6. Your data; our intellectual property

  • You own your brand data. The brand, competitor, prompt and topic configuration you enter, and the reports generated for your workspace, are yours. You grant us a license to host and process that data solely to provide, secure and improve the service.
  • Collected engine answers and citation records reference public web content and third-party AI output; we make no ownership claim over third-party content, and you receive them for use within the service and your own business reporting.
  • We may use aggregated, de-identified usage and measurement statistics (never your confidential configuration attributable to you) to operate and improve the service.
  • The service itself — software, design, models of analysis, documentation and branding — is owned by us or our licensors. No rights are granted except as stated in these Terms.
  • ChatGPT, Gemini, Claude and all other third-party names are trademarks of their respective owners; CitedOS is not affiliated with or endorsed by OpenAI, Google or Anthropic.

7. Disclaimers

The service is provided “as is” and “as available”, without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose and non-infringement. In particular:

  • Visibility metrics are statistical estimates with confidence ranges, not exact counts. AI engine results vary between runs, regions, accounts and over time.
  • Data collected via official APIs is a proxy for — strongly correlated with, but not identical to — what consumers see in the ChatGPT, Gemini or Claude apps.
  • Recommendations (such as source-gap playbooks) are informed analysis, not a guarantee that any AI engine will mention or cite your brand. We do not control third-party engines.
  • Third-party providers may change or discontinue their APIs; where that happens we show last-known data with a staleness flag and work to restore coverage.

8. Limitation of liability

To the maximum extent permitted by law: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data; and (b) our total aggregate liability arising out of or relating to the service is limited to the amounts you paid for the service in the twelve (12) months before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot be excluded by law.

9. Termination

You may stop using the service and cancel your subscription at any time. We may suspend or terminate your access if you materially breach these Terms and (where curable) fail to cure within 14 days of notice, or immediately for serious abuse or security risk. Upon termination you may request an export of your workspace data within 30 days, after which we may delete it in the ordinary course. Sections 6–8 and 10–11 survive termination.

10. Changes to these Terms

We may update these Terms from time to time. For material changes we will give at least 14 days’ notice by email or in-product notice. Continued use of the service after a change takes effect constitutes acceptance. The “Last updated” date above always reflects the current version.

11. Governing law

These Terms are governed by the laws of [GOVERNING LAW / JURISDICTION], and the courts of that jurisdiction have exclusive jurisdiction over disputes arising from them, subject to any mandatory consumer protections that apply to you.

12. Contact

Questions about these Terms: support@citedos.com · [LEGAL ENTITY NAME], [REGISTERED ADDRESS]. See also our Privacy Policy and Refund Policy.